Terms

Customer Service, Terms & Conditions
Please note that I am currently on maternity leave and so am not working during the remainder of 2011. I expect to return to work early 2012. The terms and conditions here are for your reference.

By placing your order you agree to the terms and conditions, which in no way affect your statutory rights. The term and conditions are subject to change so please check them before ordering.

Coop Orders
Coop order batches are by their very nature large bulk orders. Allowing customers to order together in bulk means that fabrics or materials are ordered in volume upfront and discounts can be shared with customers. Normally there is some lag time between a coop closing, invoices being sent, invoices being paid and  materials ordered, dispatched and delivered, orders made, packed, shipped, etc. Turnaround time can vary with coop orders from weeks to months. Coops are normally worked on over a season of 2-4 months depending on the coop size, but there is no guarantee of a specified turnaround and delivery on a coop. Consider this in mind when selecting sizing to order or if ordering for a certain date. Bulk coop orders take as long as they take, though custom orders are likely to be limited while a coop yarn or fabric coop orders are still pending completion for example.

Discount Codes
Discount codes are provided at the discretion of Luscious Little Somethings and may withdraw in discounts without notice. Any orders that apply a discount code that a customer is not eligible for will be refunded and the order cancelled. You can only apply one promotional code at a time, so you could pick free shipping or a % discount for example.

Turnaround & Delivery
Normally instock items will be sent within 1-3 working days or longer where an order contains in stock items as well as custom out of stock items. Otherwise hand created or dyed items can take 5-10 working days, once the your order is active and in progress having moved to the top of the custom list. The custom list queue can take up to 8-12 weeks or more when very busy. Where an order requires additional stock from our suppliers, lead time can be around 2-3 weeks or more (in the case of international suppliers, etc). Where an order contains in stock items as well as custom out of stock items (to be created or ordered), the order will be sent once all items are available and ready, unless otherwise requested or agreed. For example, if you’ve ordered yarn or fabric alongside some longies, quite often you will be sent the yarn first, then the longies afterwards, subject to discretion.

For sewn clothing products, you can order by paying for a custom slot to reserve space on the custom waiting list. Once you get near the top of the custom list or your fabrics are being dyed and cut you will be invoiced for the remainder. Failure to pay the remaining balance in a reasonable or agreed upon timeframe, may result in your slot being delayed or cancelled. Full or part payment is required before work begins on your order. See the custom slots page and explanation for more information on how these work.

Dye lots and orders are done in rounds normally, so when a small quota of orders has been filled, these are worked on and dispatched or added to the next available round, depending on current workload and demand. If for example workload and demand is extremely high, your order is placed in queue for the next available round (for example a few orders required different colourways of fabric or yarn worked on within the same dye batch).

Due to the custom nature of some products, turnaround may take up to 5–10 working days once we have the product or material in stock or once the custom order starts being worked on (when the status of the order goes to active).

We normally keep between 20-50 metres our fabrics in stock and where out of stock these are normally ordered from our national or international suppliers once your order has been taken and payment processed according to the upcoming working rounds and timescales. As such there can be up to a 2 week lead time between when your order is taken and when we receive, approve and where required dye your fabric or create your product, before sending on to you. This is normally in time for when the relevant working round has been scheduled, in which your products will be created. The woven cottons we carry less of instock, but these are purchased within the UK, though originally sourced fairtrade from India.

Luscious Little Somethings carries limited undyed base stock of each type of yarn or fabric. This allows specific Colourways to be produced according to demand where each order is bespoke or can be adapted and customised depending on exactly what you are looking for.

The easiest way to purchase is to select the yarn or product and Colourways you want and if it’s not immediately available it will be dyed especially and delivered to you within 5-10 working days, depending on current workload. Orders will be carried out within 30 days of being active (which is the statutory limit), unless otherwised specified. If an order is likely to take longer than 30 days, you will be notified within that time period. In stock items are delivered within 1-3 working days and our aim is to get your purchases to you as quickly as possible.

Dye and colour qualities may vary somewhat as each dye lot is custom and unique so there may be slight variations due to dye placement, variations in temperature, timings, uptake of dye, dye technique, etc. All dyes lots are made from the same strength of base dye stock and the same proportional dye colour recipes and mixes. Web colour viewing and different monitor profiles / gamma settings also produce differences in colour representational on screen, as does original digital photography.

Care and Washing

Knitted yarns or interlock wool longies should be handwashed at no more than 30C and dried flat. Always use a wool friendly soap with a woolmark logo. Lycra blend wool interlock can be machine washed at 30C, but 100% merino wool interlock is best handwashed, to avoid further shrinkage. Washable wool interlock can be washed at up to 60C with a wool friendly soap. Wool fabrics should always be washed with a wool friendly / woolmark soap detergent. Wool prefers a ph of around 5-6. Biological detergents will eat away at silk and wool over time and the high 10-11 ph of non-bio and bio soap powders will damage wool over time.

Fabrics unless otherwise stated have been pre-washed at 60-70C, fulled and where appropriate dried on a low heat setting. We don’t recommend hot washes or tumble drying of fabric or garments, as this may cause additional shrinkage.

For dyed fabrics such as cotton and bamboo we recommend using a 40C or a maximum 60C wash. Lycra blend and 100% merino wool interlock will shrink badly in a further 60C and we recommend hand washing of wool interlock where possible and drying flat or spinning your interlock longies in your washing machine to remove any excess luquid after lanolising. You should use a wool comb to easily remove any bobbling on the knitted or interlock wool surface.

We recommend you lanolise Longies and Crops as required and expect you will need to lanolise 3-4 times for your longies to get to a good water resistant level. Where you have a heavy wetter you may need to lanolise more frequently and adapt the nappy and boosting you use beneath the interlock to ensure good coverage.

With cotton velour, bamboo velour, woven cottons and bamboo interlock or fleece fabrics that have been dyed with Procion MX dyes, it’s recommended you wash these fabrics or items (nappies, clothing or liners) seperately for the first few washes. Any remaining dyes can leak slightly and take a few washes to settle completely. They have been fixed with an excess amount of soda ash and have had 2 cold and 4 hot washes with synthrapol / mentapex to ensure no excess dyes remain, however it is still a good idea to be aware of the dye fastness and care for the fabric accordingly until you are confident yourself that they are completely colourfast so wash separately or with similar colours at first.

Mailing List

Luscious Little Somethings runs an automated mailing list through Mail Chimp. This is integrated with a number of 3rd party solutions including Facebook, Twitter, Google Analytics and Paypal. You may receive emails via the mailing list because you opted in at our website or are a previous customer. We occasionally send special offers, news and promotions to customers who opt in or have made a previous purchase. Your privacy is very important and any information provided will always be treated in confidence and according to the Data Protection Act.

Postage and Packaging

UK Orders of less than £50 value are sent first class. UK orders above £50 are sent Special Delivery. For International orders we send either Airsure or by courier (such as FedEx or TNT). International orders require priority shipping and adequate insurance to be paid.

Once an order has shipped Luscious Little Somethings is not responsible for lost or damaged packages. Occasionally Royal Mail looses packages, which we would normally replace or can be claimed directly from Royal Mail by yourself or us. Usually we prefer that you make any claim, as you can claim for the full value of your purchase, whereas we can only claim for actual material costs; not overheads, time spent making then replacing, any margin or cost to re-send. When orders are lost, it costs a great deal in materials, time and expense to replace. Our policies with lost orders don’t affect your statutory rights or DSRs, but we do prefer to replace and make claims in the easiest way possible that has the least impact on you and us.

UK delivery:
Default for postage is by 1st Class Royal Mail, however if your order value exceeds £50, your order will be sent Special Delivery. We sometimes send by courier when it becomes more economical to.

Europe delivery:
International postage is by Royal Air Mail / Airsure. Postage Pricing may vary in the case of a large or particularly heavy order. We sometimes send by courier when it becomes more economical to.

Note: As third party firms are used to deliver your order we cannot be held responsible for and do not guarantee delivery times. They are for guidance only.

Custom Products / Designs to Order
Where a product is being designed and created especially for you, turnaround increases and costs take into account design time spent and the value of creative outcomes. Costs are always estimated, agreed and paid for prior to work commencing on your custom product.

Promotions & Discounts
Occasionally there are promotions and discounts available for certain products of based on order size. Some of these promotions are available to all, some are available to mailing list subscribers only or are customer specific. Promotions and discounts are discretionary and subject to individual published terms. They may be withdrawn without notice, though will generally run for a set period of time, a set month or number of weeks or on an ongoing basis.

Wholesale Orders and Accounts
We can offer wholesale discounts for commercial customers ordering in bulk or ordering on a fairly frequent basis.

Product Collaberations with 3rd Parties
Luscious Little Somethings works with other 3rd parties in collaboration to bring customers products in ongoing or occasional collaborative relationships. 3rd Party products include the LLS Night Nappy or Luscious Little Nappy made by Amber Jessopp. It should be understood that although collaborated products may be co-branded and carry the Luscious Little Somethings or LLS brand name, 3rd party products are made wholey by 3rd parties with custom dyed fabrics, yarns or materials provided by Luscious Little Somethings. These 3rd party products are either comissioned by Luscious Little Somethings in the case of the LLS Nappies or carriers for example have been made independently in the past by Moo Boo Baby from LLS dyed fabrics.

Luscious Little Somethings & LLS
The brand names Luscious Little Somethings and LLS are copyright of Beth Sutherland. Discretionary permission to use these brand names may be granted to 3rd parties for products or services. Permission to use these brand names may also be revoked at any time. Where there has been an issue of poor quality that reflects badly on the Luscious Little Somethings brand value and reputation, permission to use the Luscious Little Somethings brand names may be revoked without notice, otherwise 2 weeks notice or more will be given.

Copyright
Luscious Little Somethings maintains automatic copyright of the designs, products, colourways (both colour combinations and corresponding colourway names), fabric and yarn visual dye outcomes, dye techniques (pleated, scrumpled,etc) and corresponding visual outcome or visual style. Images, product names, patterns, site copy, etc are all the intellectual copyright of Luscious Little Somethings and Beth Sutherland.

Luscious Little Somethings Colourways
The Luscious Little Somethings Colourways, including names and corresponding colour combinations and outcomes on yarns or fabrics are copyright of Beth Sutherland. Colourways names must in no way be re-apropriated, renamed or changed and credit of originial colourways should be given where products made from Luscious Little Somethings Colourways are sold for commercial gain. Credit and ownership of the colourway outcome (whether on yarn or fabric) must not be misprepresented or creative ownership and copyright implied through ommisson, to someone else other than Luscious Little Somethings and Beth Sutherland.

Yarn & Fabric Clubs
Yarn and Fabric Clubs are available on a PAYG and subscription basis. Subscriptions can be cancelled at any time up the the middle of the preceeding month and are billed continously on a monthly or quarterly basis. The clubs are custom surprise orders based on monthly themes alongside customer preferences. Club outcomes are therefore non-returnable and non-refundable. The pricing for clubs has been heavily discounted with postage included and this takes into account ongoing club membership and the monthly bulk of each club. Clubs will start being sent out the next month following your payment and only one lot of postage will be added when you pay at checkout in the case of PAYG. For subscriptions all postage is automatically included. Club membership may be cancelled by the customer or by Luscious Little Somethings prior to the next expected subscription payment.

LLS Pass A Nappy
Only known customers or contacts known through the mailing list or CNT are eligible to use the Pass A Nappy service. After 2-3 weeks, nappies must either be returned or passed on to the next recipients by RECORDED DELIVERY. By signing up to receive the Pass A Nappy, you agree to the associated terms of service. The nappies remain the property of Beth Sutherland at Luscious Little Somethings and if they go missing while on loan to you and you do not have proof of having sent recorded delivery to the next recipient or to LLS then, you will be invoiced for the cost of replacement. In that event, if you do not pay for the cost of replacement, you will no longer be accepted as a customer. The Pass A Nappies have distinctive red stitching and snaps on the inserts which.

Additional Services
Additional design services offered by Luscious Little Somethings are subject to their own separate terms and conditions, which you must agree to before placing an order. Any additional services are accompanied by a clear brief and statement of work created especially for your specific project. This may include other design services and custom items.

Returns and Cancellations
You can cancel your order anytime up until seven working days after you have received it. This is your statutory right under the Distance Selling Regulations and you must notify us in writing of your intention to cancel. Where you are withdrawing from your purchase within the seven working day cooling-off period and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you on a per item basis. For orders delivered outside of the UK we will refund the cost of the product or products, plus only standard Airmail postal charges.

Where you are withdrawing from your purchase between seven and 30 days after delivery and there has been no error on our part, we will refund only the cost of the product or products.

This applies to all products except for items made to the customers specifications where the seven day cooling off period does not apply and returns will only be deemed acceptable if the custom product is defective.

For custom orders created to a specific brief or volume, where materials are ordered and dyed specifically, your cancellation rights ends as soon as work on the custom order begins. To this end, non faulty items which have been made to the customers’ specifications as a custom order are excluded from our returns policy.

You can cancel by emailing info@lusciouslittlesomethings.com. However, because we aim to ship any instock orders within 1-3 day, please return your unused/unworn items in their original condition, with their original packaging and at your own expense within 14 days from the date of delivery and according to your statutory duty (please obtain proof of Special Delivery postage). We will cancel your order and send you a refund within 30 days for the total of the original order according to your statutory rights.

If a product is damaged or faulty or not as requested (for example substituted product or not customised correctly as requested), we will fully reimburse you within 30 days, provided the goods are returned to us within 14 days and in an unused condition. Please ensure you use Special Delivery for returning damaged goods and we will also refund you the Special Delivery cost in the case of faulty, damaged or incorrect good. Where we send you a replacement for a damaged, defective or incoorect item, you must return the original item to us within 30 days. We reserves the right to charge you for the price of the replacement item if you do not return the original item to us within 30 days of the date on which we confirm in writing that we will issue a replacement. We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

If you are not happy with a product but it is not damaged or faulty, please return it to us via Special Delivery with its original packaging and we will refund you within 30 days. You will not be reimbursed for Special Delivery costs in this case. The item should be in unused condition and suitable for resale and you will be refunded for the cost of he product, minus postage. Please ensure you obtain proof of postage. We reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty.

If you take delivery of a Luscious Little Somethings product and the contents have been damaged in transit, you can return the product or products to us within 30 days of receipt for exchange. If the item is defective (within 30 days of receipt) you have the right to return a faulty item within a reasonable period of time.

As soon as you find out we’ve sent you an incorrect item, please email us for more information. We may request you send the incorrect item back to us, we’ll make sure you are not charged for it and send you a correct replacement. We may let you keep the incorrect item and we will send you a correct replacement. In the event of us sending you a replacement for a damaged, defective or incorrect item, unless otherwise stipulated, you must return the original item within 30 days of our e-mail confirming the issue of the replacement item. Provided you return this item to us within the 30 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 30 day period, we reserve the right to charge you for an amount equal to the price of your original order.

For more information on your statutory rights, see the Office of Fair Trading Distance Selling Regulations.

Refunds for Non-receipt
Should you not receive your order after dispatch the options are for either yourself or Luscious Little Somethings to make a claim for loss with Royal Mail or the relevant courier your order was dispatched with. Where an order cannot be remade, you would be entitled to a refund within 30 days. This allows us to process a claim for loss during that time.

Pricing
Prices can be modified at anytime. All prices are in GBP.

Contact
If you have any comments, feedback or questions you can get in touch by email, post or phone. Luscious Little Somethings is a WAHM business and as such the address below is our home.

Email: info@lusciouslittlesomethings.com

Post:
Luscious Little Somethings
2/2, 1 Greenhill Street
Rutherglen
Glasgow
G73 2LJ

Tel: +44(0)7904191242

Privacy Policy
According to the Data Protection Act we never make your personal details available to other companies. We only use your email address for the marketing of Luscious Little Somethings products where you have opted in. We (and our representatives) may hold your personal details only in order to process your order.

Complaints & Service Levels
Should you have a complaint or query of any sort please send an email in writing to info@lusciouslittlesomethings.com. We aim to provide a good level of service and are happy to discuss your order or order status in more detail. Please note however, we will not accept abusive or threatening email, discussion or correspondence in any way, shape or forms, through any medium. This includes, but is not limited to swearing and slander. In the event either occurs we shall have no choice but to refuse your custom and halt any further conversation relating to it. Should you wish for any issues to be addressed we would always encourage an open and constructive dialogue with mutual levels of respect and consideration.

Payment
All transactions are secure and encrypted, and we never store your credit card information. You can pay via Paypal, through which you can set up all major credit and debit cards for payment.

Product Availability
All products are subject to availability and turnaround.

Legal
Luscious Little Somethings makes every effort to ensure that our product images and descriptions are accurate, however due to the nature of hand made and dyed products, variations in colour and size may occur between skeins, dye lots, fabrics or materials, etc.